A KINETIC CUSTOMER EXPERIENCE.

AN EXPERT WORKFORCE FOR EVERY CUSTOMER INTERACTION 

Today, customer satisfaction and engagement is more important than ever. But this isn't a core area of your business. Kinetic hires, trains, and manages a dedicated team of customer support specialists for your business. We keep your current customers happy- you focus on innovation and acquiring new customers. 

 

WHY KINETIC FOR CUSTOMER SUPPORT?

We are experienced in providing a customer experience that matches your company’s brand and image.

ALL CHANNELS

Your customers are on the move and on a variety of platforms. We can meet and please them wherever they are.

ENGLISH

Our agents are native and accent-free English speakers. Don't worry about your customers being frustrated with miscommunications.

EXPERIENCE

We have been providing customer engagement solutions to some of the top brands around the world for over 7 years.

SUPPORT CHANNELS

Our technology easily integrates with your current engagement channels to connect with your customers however you may require.

BLENDED

Blend inbound and outbound engagement together for the best customer experience possible.

OUTBOUND

Reach out or respond to your customers via outbound engagement - customer support follow up, sales follow up, survery, etc.

INBOUND

Calls. Live chat. Email. Social media. We can handle any type of inbound request.

KINETIC TECHNOLOGY

Kinetic offers a suite of customer support technologies to provide the best possible experience to your customers.

IVR

Interactive Voice Response - Allow your customer to perform common tasks without speaking to an agent; we'll help design your script.

CTI

Computer-telephony Integration - Your agents will automatically have the incoming customer's information/history on their screen so they have context and can provide the best experience.

SKILLS-BASED ROUTING

Some customer inquiries require a higher skill level. We can save your customer's time by connecting them to the proper agent right away.

SPEECH RECOGNITION

Analyze and perform actions without listening to each conversation; speech recognition technologies can save you hours.

CRM INTEGRATIONS

Kinetic integrates with all of the most popular CRMS, or our IT team can build a customer integration for you.

PRIORITY ROUTING

Make sure that your most valuable customers get the fastest and best service with Priority Routing.

POST-CALL SURVEYS

Monitor and analyze your customer or product satisfaction automatically.

ENGAGE, ANYWHERE

TABLET

Quickly respond to chat inquires

PC

Or emails originating from a PC

PHONE

Or calls and SMS messages

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100%

Neutral-accent English

500

Contacts for $750/month

24

Hour
Coverage

7

Years of support experience

OUR DATA – BY THE NUMBERS

Using a Smartphone

GET A QUOTE FOR YOUR DEDICATED CUSTOMER SUPPORT TEAM

Kinetic Business Solutions is a global Business Process Outsourcing provider that operates across 7 office locations in the Philippines and Cambodia. 

Our mission is to drive our client’s growth by allowing them to refocus their time and financial resources on the core areas of their business while we focus and perfect their non-core business processes.

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