A KINETIC CUSTOMER EXPERIENCE.

AN EXPERT WORKFORCE FOR EVERY CUSTOMER INTERACTION 

Today, customer satisfaction and engagement is more important than ever. But this isn't a core area of your business. Kinetic hires, trains, and manages a dedicated team of customer support specialists for your business. We keep your current customers happy- you focus on innovation and acquiring new customers. 

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WHY KINETIC FOR CUSTOMER SUPPORT?

We are experienced in providing a customer experience that matches your company’s brand and image.

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ALL CHANNELS

Your customers are on the move and on a variety of platforms. We can meet and please them wherever they are.

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ENGLISH

Our agents are native and accent-free English speakers. Don't worry about your customers being frustrated with miscommunications.

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EXPERIENCE

We have been providing customer engagement solutions to some of the top brands around the world for over 7 years.

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SUPPORT CHANNELS

Our technology easily integrates with your current engagement channels to connect with your customers however you may require.

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BLENDED

Blend inbound and outbound engagement together for the best customer experience possible.

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OUTBOUND

Reach out or respond to your customers via outbound engagement - customer support follow up, sales follow up, survery, etc.

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INBOUND

Calls. Live chat. Email. Social media. We can handle any type of inbound request.

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KINETIC TECHNOLOGY

Kinetic offers a suite of customer support technologies to provide the best possible experience to your customers.

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IVR

Interactive Voice Response - Allow your customer to perform common tasks without speaking to an agent; we'll help design your script.

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CTI

Computer-telephony Integration - Your agents will automatically have the incoming customer's information/history on their screen so they have context and can provide the best experience.

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SKILLS-BASED ROUTING

Some customer inquiries require a higher skill level. We can save your customer's time by connecting them to the proper agent right away.

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SPEECH RECOGNITION

Analyze and perform actions without listening to each conversation; speech recognition technologies can save you hours.

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CRM INTEGRATIONS

Kinetic integrates with all of the most popular CRMS, or our IT team can build a customer integration for you.

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PRIORITY ROUTING

Make sure that your most valuable customers get the fastest and best service with Priority Routing.

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POST-CALL SURVEYS

Monitor and analyze your customer or product satisfaction automatically.

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ENGAGE, ANYWHERE

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TABLET

Quickly respond to chat inquires

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PC

Or emails originating from a PC

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PHONE

Or calls and SMS messages

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100%

Neutral-accent English

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500

Contacts for $750/month

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24

Hour
Coverage

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7

Years of support experience

OUR DATA – BY THE NUMBERS

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GET A QUOTE FOR YOUR DEDICATED CUSTOMER SUPPORT TEAM