About Kinetic
Kinetic Business Solutions has been in the Business Process Outsourcing industry since the very early days of the internet and telecommunications. We developed our foundation in talent development and now have enabled our whole organization with the power of the Cloud and Al.
WHY KINETIC?
There are many BPO providers out there. What has made Kinetic (and in turn our clients) so successful over the last decade? Our people, flexibility and transparency. Being a medium-sized organization, we are still able to provide that customized, 1-on-1 experience that is so vital for the growth of your business. We take the time to learn about your business processes and how to best apply our workforce to optimize your organization as a whole.
OUR STORY
Kinetic Business Solutions was founded in 2011 by Richard Dotson, an internet marketer who was making trips to the Philippines to independently hire staff for his organization. As word got out about Richard’s successful business model, colleagues put in requests for him to procure Philippines-based staff for their own operations. This led Richard to start a full-service BPO to seamlessly provide staff to these Western-based businesses.
10 years later, Kinetic is recognized as one of the most tried-and-true business process outsourcing providers. The real proof is in the growth of our clients. After all, as they grow – we grow. We have been day 1 partners with small start-ups that are now household names. We have helped failing companies get back on their feet and thrive again. Big things happen when organizations can focus on the core areas of their business.
WHAT IS KINETIC?
Kinetic Business Solutions is a global Business Process Outsourcing provider that operates across 4 office locations in the Philippines and Cambodia.
Our mission is to drive our client’s growth by allowing them to refocus their time and financial resources on the core areas of their business while we focus and perfect their non-core business processes.
OUR CORE VALUES
You will find that our core values permeate through all levels of our organizations. From top leadership, to middle-managers and team leaders, and to each and every employee. By first selecting employees that align with our values and then training them on how to put those values into practice, we are able to provide the experience that we promise to our clients.
FLEXIBILITY
In today's rapidly moving business environment, we understand the need to remain flexible. Our seasoned team can quickly adapt to your needs for manpower, processes, or any other adjustments required.
COMMUNICATION
There will always be someone available to answer your call, respond to your Slack chat or email. We give you contact details for 24/7 instant response from our IT and Operations team.
TRANSPARENCY
You will find that everyone in our organization is very open about what is going on, good or bad. We believe that an open communication line and dialog leads to better outcomes for all parties involved.
TECHNOLOGY
Our innovative IT department keeps us ahead of the curve. Our whole organization is built on the cloud. We use the latest communication and management tools available, and utilize the best equipment.
OUR WORK PROCESS
01. EXPLORE YOUR PROCESSES
We'll take the time to understand your business and processes. After getting a firm understanding of your needs, we'll work with you to create a Business Process Outsourcing plan.
02. BUILD A STRONG TEAM
We employ top talent from around the globe and deploy them for your business. We’ll work with you to determine the number of staff and hours you’ll need to start with. You are welcome to be involved in the agent selection process – review CVs and Skype interview your agents, or we can do it for you.
03. LET’S GET DOWN TO WORK
Our experienced training team will focus their attention on getting your team up-and-running as fast and effectively as possible. Kinetic implements a seamless workflow guided by teamwork and strategic management. With KPI reports and daily communication, we provide the professional accountability you expect and deserve.
04. REPORT AND IMPROVE
We'll provide you with daily KPI reports to monitor time and attendance (bio-metric), speed and quality. Our IT department can construct any reports that you may want. We are always looking for ways to improve, we'll innovate alongside of you.
RICHARD DOTSON
Chief Executive Officer
“I founded Kinetic 10 years ago, almost by accident. After seeing so many of our clients thrive, Kinetic is now my life. I am on the ground year-round in the Philippines and Cambodia to oversee this dream of helping our innovative clients grow.”
