Global Workforce Solutions

Business Process Outsourcing & Call Center Services

Do what you do best. Delegate the rest.

YOUR WORKFLOWS.

KINETIC’S WORKFORCE.

We recruit, train, and manage the top talent around the world, empower them with cutting-edge technologies, and integrate our workforce into your workflows.

Discover where Kinetic fits into your workforce model.

Our Services

DATA SOLUTIONS WORKFORCE

The Data Revolution has arrived. Business Intelligence, Big Data, Al, Machine Learning, Cloud Computing - What do they all require? Structured and clean data. Learn how our secure and scalable workforce can solve your data needs:

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CUSTOMER EXPERIENCE WORKFORCE

It's 2021 and your customers expect answers wherever they are and whenever it is. But customer support is more than just speed. See how our expert support workforce can give you a competitive edge:

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BACK OFFICE WORKFORCE

The "behind-the-scenes" tasks that keep your business running smoothly. Bookkeeping, content moderation, transcription, assistants. Discover how we can simplify your back-office processes:

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OUTBOUND ENGAGEMENT WORKFORCE

Making outbound contact is an ever evolving mix of science and art. See how Kinetic's outreach technology our high skilled staff make it easy to connect with who you want, when you want:

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Outsourcing Solutions

Kinetic Business Solutions is a catalyst for bringing your business into the global economy of 2022. Modern economic theory suggests your work should be done where it is most economical and at the highest quality, regardless of location.

Workforce models are shifting away from the traditional “brick-and-mortar”, 9:00 to 5:00, clock-in/clock-out structure. The most innovative companies now leverage a diverse range of workforce types. From traditional in-house staff to freelancers, to outsourcing – businesses can now accomplish more than ever with a proper workforce mix.

This is where we come in – we make it simple for your business to take advantage of global staffing opportunities. Sit back while we employ top talent from around the globe, and deploy them for your business.

ABOUT US

THE WORKFORCE MODEL OF 2022

THE KINETIC ADVANTAGE

PLUG-AND-PLAY

We tie into your current workflows and tools. There's no need to change tools.

COMMUNICATIONS

When working with remote staff, responsiveness is key. Management is available 24/7/365

TRANSPARENCY

There is always hesitation with new business partners, especially internationally. We believe the best cure is transparency by both parties

TECHNOLOGY

Our whole organization is built on the cloud. Security, time keeping, productivity reports, and analytics.

RELIABILITY

3X internet redundancy, generator, and UPS. No down time or unsaved work.

EXPERIENCE

Kinetic has been in the BPO industry for more than 8 years - since the very beginning. We know the ins and outs and the complexities of the industry.

Richard Dotson
Chief Executive Officer

OUR TEAM

From our Executive team to our Recruitment team, Kinetic takes pride in having some of the most experienced experts in the outsourcing industry.

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Moppet Castillo
Site Director

Weston Dotson
Director, Business Development

RICHARD DOTSON

Kinetic Business Solutions

“At Kinetic Business Solutions, we strive to provide our clients with the best outsourcing experience in the world. Our promise to you is maximum efficiency and value, with personal attention to your job – no matter how big or small.”

KINETIC CASE STUDIES

Because Kinetic is able to adapt to whatever our client’s need, we have provided a wide array of work over the years. If it is a routine or non-core task, we can take it off your shoulders. Due to NDAs with clients, disclosure of work is not possible. But here are just a few examples.

PROVIDED SUPERVISED LEARNING AND DATA STRUCTURING FOR LEADERS IN THE AI SPACE, SPECIFICALLY THOSE REQUIRING STRICT IP PROTECTION AND DATA SECURITY.

SUBSTANTIALLY INCREASED CUSTOMER SATISFACTION AND CUSTOMER LIFETIME VALUE FOR AN ECOMMERCE CLIENT BY PROVIDING 24/7 CUSTOMER SUPPORT

ONE OF OUR PARTNERS NOTICED THEIR SALES TEAM WAS SPENDING TOO MUCH TIME QUALIFYING LEADS. WE NOW VERIFY AND QUALIFY LEADS, AND THEN TRANSFER THE LEADS TO THEIR IN-HOUSE SALES TEAM.

IN TODAY’S FAST PACED WORLD, CUSTOMERS WANT INSTANT ANSWERS. AN ECOMMERCE CLIENT SAW CART ABANDONMENT RATES DECREASE DRAMATICALLY SIMPLY BY HAVING A LIVE CHAT WIDGET 24/7.

A LARGE MARKETING FIRM PARTNERED WITH US TO KEEP THEIR CRM DATA UPDATED, CLEAN AND ACCURATE. THIS RESULTED IN BETTER PERFORMING AND MORE COST EFFECTIVE MARKETING CAMPAIGNS

BY PARTNERING WITH KINETIC FOR ROUTINE BOOKKEEPING AND UPDATING, A SOFTWARE DEVELOPMENT COMPANY IS ABLE TO MAKE DECISIONS WITH REAL-TIME FINANCIAL HEALTH DATA.